Emmet Ore Perfect. Okay. How does an employee, even at entry-level, hold their management team accountable for rewards that are not remitted when the goal was achieved?
Robin Paggi Mm hmm. Well, if you have been promised rewards like a monetary bonus, if you meet this criteria, then you will be rewarded, then I would make sure that you bring up to management that, we had an agreement and this is what you owe me. And I use this example in my training last week, when I had to have a conversation with a supervisor in a land far, far away, and not related to this present job. And, I thought we had an agreement on, if I do these things, I will receive this money. And when I did not receive that money, I had to talk to my supervisor about it. Now, I didn’t have to, but I
really wanted to because I wanted that money and I thought it was owed to me. And, so, I had the conversation. And so,
if you go back to last week’s webinar and view that, then I told you exactly what I said and how I said it. And that might be something that you need to do. However, that is only when there is an agreement that you are owed the reward. Employers don’t have to reward people, if they don’t want to, for the most part. But if it is tied to performance goals, then that is an agreement that they have to abide by.
Emmet Ore Wonderful. Okay. How do I, as a new manager, break the cycle of letting things slide based on history and start following the rules and guidelines that have been set forth by the organization?
Robin Paggi Now, that’s a tough one. And I will tell you, be prepared, that you’re gonna get pushback and people are going to hate you. And I know that from experience. So, how do you do it? Well, carefully. One of the things, I advise new managers that, you just ease into the organization and you don’t make any changes until you have a really good, you’ve been there for a while, you’ve had a look around, you’ve been able to investigate, why do things happen here? You, You’ve figured out what the culture is, you’ve figured out who all the players are, all of that kind of stuff. So, don’t barge in and say, there’s a new sheriff in town and this is how it’s gonna go down. That will not work for you. So, ease yourself in. All right.
Robin Paggi If you’ve been there for a while and you know all of this stuff, you know that people aren’t held accountable. You know who the players are, you know who has connections, you know who’s related to who, and who’s best friends with who, and all of that kind of stuff. Then I would, with management’s consent, or the e, employer’s consent, or whoever, then begin to slowly let people know, we have these things in place and we are going to ensure that people follow the rules and do what they’re supposed to do.
Robin Paggi Now, it’s imperative that you have the owners, employers, management, whoever, that you have not only their permission but their buy-in. Because if you don’t, then it’s gonna backfire on you. And, so, if they do not say, yes, we want you to be doing these things, that’s why we hired you or what have you, and you try to implement policies, and procedures, and consequences and they don’t follow through on, yes, that’s what’s supposed to happen or what have you, then you’re going to be an island in to yourself and it’s going to be a very lonely place. So make sure you have
buy-in first and that they will back you up when you start to implement those policies, or reintroduce them, or hold people accountable, or do whatever.
Robin Paggi And I will tell you, even if you have all of that stuff and you do all of that stuff, when you start holding people accountable, you will receive a backlash, because, that’s just what happens. Previous person let them get away with stuff and now you’re not letting them get away, and we’ve been here longer than you’ve been here, and who are you to tell us what to do? And, so, still, you will get that to a certain degree. Be prepared that people will not talk to you as a result of that. They’ll talk about you to people and all of that. So, am I trying to persuade you not to do it? Not at all. I just know from experience that that’s the way it goes. And, so just be prepared for it and know that when you’re in a supervisory position or you’re in H.R., that it’s lonely, and that’s the reason.