A Few Good Managers: The Small Business Challenge
Managers are often asked to promote from within, train employees to take over in their absence. And as a manager, perhaps you remember a time when you were taken under a manager’s wing and taught everything they know. Small businesses, however, don’t always have this luxury.
Promotions these days rely on more than role-based competence. In fact, managers are looking for certain qualities in future managers that include everything from humility and gratitude, to grit and lending a helping hand. This is especially true when it comes to managing a team at a smaller company. Employees regularly wear more than one hat at a time, making the managerial experience unique.
Ideally, managers would avoid promoting employees into positions where they are no longer competent in the role. This is called the Peter Principle. An example of this would be when a low-ranking employee is promoted up through multiple positions, over time, until they reach a role they are not prepared or trained to handle. Promoting to failure is not the best course of action for many employees and can lead to adverse effects including frustration, burnout, and low employee morale.
Instead, small businesses can rely on a different series of factors to identify managerial candidates and work to train them for their first supervisory role.
Small business managers and business owners are held accountable for much, if not all, of what occurs within their business. However, they are unable to control every aspect of the organization. Instead, letting employees operate semi-autonomously will not only help to build the employee’s drive and confidence, but also improve company culture and employee morale across the board.
Automate What You Can
Products, tools, and resources are being created every day to help business owners, especially small businesses, operate more efficiently. A technology that most small businesses could add to their toolbox is a human capital management (HCM) software. This is a cloud-based platform used to engage employees, improve or build company culture, and assist with employee management, administration, and recruiting. Moving to a digital platform instead of trying to manually oversee each of these individual processes will give managers time back to focus on revenue-generating activities.
Manager/employee communication is an incredibly important aspect of any business, but even more so for small business managers. Regardless of how busy one’s schedule may be, prioritizing communication will help to ensure employees are kept up-to-date on happenings within the business, leadership team decisions, and other crucial information that will help them perform their jobs more effectively and efficiently.
Every business needs to have at least a few good managers, regardless of the business size. Even in a small business setting where one employee may have multiple responsibilities, a quality manager will help keep projects on track, customers or clients happy, and projects on budget. Contact Vensure to see how we can help keep your business focused by bringing the right people in to help manage your business.